Refund policy

The period within which the customer can request an exchange or assert his right of withdrawal is 14 days from the date of receipt of the goods.
The return of the goods must only take place following a contact with our team through email at info@hifiprestige.it.

All products must be returned in their original packaging, without damage or wear. Tone of Sounds reserves the right to refuse any return of items that have not been been discussed with our support team or accepted by as to be returned.

If the return conditions are met, Tone of Sounds will refund the total price of the product, without covering the cost of shipping, which will happen at the customer's expense. It is recommended to keep for the time of the procedure the deposit receipt provided by the courier. Tone of Sounds disclaims any liability in the event of loss or degradation during the transport of the package.

Would Tone of Sounds face additional charges, such as custom clearance fees, the sum would be deducted from the total refund. In case there are no errors in the service by Tone of Sounds and/or discrepancies of the products from the description on toneofsounds.com the shipping costs will be borne by the customer and will not be refunded.